Charge
Charging behavior
Tell us whether the vehicle charges normally, slowly, or not at all.
Booking / EV
EV & Hybrid Diagnostic
Use this route when the vehicle is electrified, not charging, or reporting high-voltage faults.
- EVand hybrid systems
- Safediagnostic workflow
- Resetafter repair
When to choose this route
Choose this route when the fault message, warning light, or symptom points to the battery, inverter, charging path, or hybrid control system.
It is also the right option when the vehicle has lost power or needs specialist isolation before further testing.
What we need to know
Drive
Drive behavior
Explain whether the car starts, drives, or drops into reduced power.
Warning
Dash messages
Send any warning text or fault codes you can see.
History
Recent work
Include battery changes, software updates, or previous repairs.
How to prepare
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01
Send the symptom
Write one short message that says what the vehicle is doing today.
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02
Attach evidence
Photos or screenshots help if the warning only appears in the cluster or scan tool.
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03
Choose the slot
Use the booking tools once the service route is clear.
Booking support
Book the EV / hybrid diagnostic
Booking support
Book the EV / hybrid diagnostic
If the vehicle will not charge or will not start, say that in the first line so the booking can be triaged correctly.