Fastest triage
Send photos, fault codes, and a short symptom summary for the quickest reply.
Fast contact preview
Call
Urgent no-starts
Best when the vehicle is dead, charging is failing, or you need immediate advice.
Files and history
Best for attachments, longer explanations, and prior repair history.
Contact methods
Fastest
Best for a quick triage message, photos, fault codes, and a fast yes-or-no on the likely diagnostic path.
Direct
Phone
Best when the vehicle is not starting, there is an active warning, or the situation is urgent and needs immediate advice.
Detailed
Form and email
Best when you want to send vehicle history, attachments, or a fuller explanation of what has already been checked.
What to include in the first message
The archived form already asks for the details that matter most: name, email, phone, vehicle make, model, year, and file attachments.
That is exactly the right structure for this business. The expanded site should keep the form short, but ask the user to give enough context for a proper response.
Helpful details to send
A better first message means a faster and more accurate response.
- Vehicle make, model, year, and engine or powertrain type
- Warning lights, messages, or fault codes on the dash
- What the vehicle is doing now compared with normal behavior
- Any recent work, battery changes, software updates, or water exposure
- Clear photos or screenshots if the fault is visible on the dashboard or scan tool
Book or call
Use the booking flow when the job is non-urgent, or WhatsApp when it needs a quick answer.
Book or call
Use the booking flow when the job is non-urgent, or WhatsApp when it needs a quick answer.
The homepage and the booking page should both point users toward the same next step: a clear, low-friction conversation.