Privacy Policy
We take customer privacy and information security seriously. This policy explains what information we collect, why we use it and how we work to protect it.
Use of the website, booking forms, Online Repair Requests and CEA Automotive services constitutes acceptance of this Privacy Policy.
Information We Collect
- Name and contact information
- Telephone number
- Email address
- Postal address
- Vehicle registration number
- Vehicle or device-related information
- Booking and repair request information
- Service and repair history
- Payment and invoice information
- Images, videos and documentation relating to vehicles or equipment
- Diagnostic reports
- ECU, module and electronic system information
- And any other information voluntarily provided by the customer for the purpose of carrying out services
How We Use Information
- Managing bookings and service requests
- Diagnostics, repairs and specialist technical evaluations
- Customer communication
- Providing quotations and invoices
- Service coordination
- Repair progress updates
- Technical documentation
- Improving service quality
- Internal workshop and operational management
- And compliance with legal and commercial obligations
Communication Methods
CEA Automotive may communicate with customers regarding service coordination, updates, support or repair progress through telephone calls, SMS, WhatsApp, email or other relevant communication methods. Certain communication, booking, response handling or request-management processes may be supported or managed using automated systems, software tools or AI-assisted systems.
Technical Data, Images & Diagnostic Information
During diagnostics, repairs and technical documentation processes, images, videos, diagnostic reports, ECU and module information, technical data and other vehicle or equipment-related information may be stored. This information will only be used for carrying out services, technical documentation, technical analysis and assessment, support purposes and improving specialist workshop procedures.
Data Sharing
CEA Automotive does not sell customer information to third parties. However, in certain situations, limited and necessary information may be shared with courier or transport companies, payment service providers, software and platform providers or legal and regulatory authorities where reasonably required for service operation or legal compliance purposes.
Data Security
CEA Automotive aims to use reasonable and appropriate measures to help protect customer information and stored data. However, no digital system, online platform or internet-based communication method can ever be considered entirely risk-free.
Marketing & Promotional Communication
CEA Automotive may occasionally send information relating to new services, updates, offers, news or workshop-related content through email, SMS, WhatsApp or other communication methods. Customers may request to stop receiving this type of communication at any time.
Customer Rights
Subject to applicable laws and regulations, customers may request access to stored information, correction of information or deletion of certain information except where retention of information remains necessary for legal, financial, operational or service documentation purposes.
Contact Regarding Privacy
For any questions, requests or matters relating to privacy or personal information, customers may contact:
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